How do I return an item?
General Customer Service Info:
MX Imports
132 N El Camino Real #292
Encinitas, CA 92024
Phone/Fax: 1-800-770-5994
orders@mximports.com
Refund/Return Policy:
Original sales receipt must accompany returns.
We have a 30 Day Money Back Guarantee! We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- -without showing signs of wear or damage in any way
- -within 30 calendar days of the delivery date (after 30 days no returns are allowed)
- -must not be a special order or a custom order
- -unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Should customers receive a damaged product, they must notify us within 15 days of delivery date. Please read and follow the instructions on invoice in order to either get a complimentary replacement or receive a full refund on the broken/damaged item(s). Broken or damaged pieces reported after 15 days of delivery date will be customer's reponsibility.
Please contact us at any time should you have any questions about this or any other policy.
Thank you for your interest in our line of beautiful Mexican Talavera Ceramics. We appreciate your business.
Best regards,
MX Imports
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